IT Analyst I


Position Title:
IT Analyst I

Pecos, TX

Specific Responsibilities:

The IT Analyst I, for Apache Corporation will be a member of Apache s Delaware Basin Region team at the company s Pecos, Texas, office reporting to the IT Manager of US Regions.

This role will be primarily responsible for the following:

  • Candidate will be responsible for providing courteous and efficient technical support to customers using the application Service-Now to manage end-user support requests.
  • Work and collaborate regional IT team and our corporate IT support teams.
  • Perform technical troubleshooting for software and hardware issues in a Windows 7 and Windows 10 environment, including Office 2016, Microsoft Skype for Business, Citrix and industry related software.
  • Perform configuration, deployment and troubleshooting of hardware:
    • Laptops, desktops, workstations, VOIP phones
    • Copiers, printers, plotters
    • Mobile devices
  • Provide assistance in troubleshooting network/communications issues
    • LAN, WAN, Wireless, Radio communications
  • Provide assistance and support for audio and video conferences
  • Develop and document IT procedures
  • Travel to field offices for support and training as necessary
  • Work as part of an on-call rotation

Job Qualifications

Professional Qualifications & Experience:

The successful candidate will have the following qualifications and experience:

  • Bachelors degree preferred in Information Technology or related field
  • Computer software and hardware certifications a plus
  • Strong interpersonal and communication skills
  • Excellent organizational and time management skills
  • Must have thorough understanding of PC hardware, operating systems, applications and their interaction
  • Candidate must have experience supporting:
  • Windows 7, Windows 10
  • MS Office Suite, Internet Explorer
  • Applications in a Citrix environment
  • Basic understanding of networking, TCP/IP

Behavioral Competencies and Personal Characteristics

The successful candidate will exhibit the following behavioral competencies and personal characteristics:

  • A Team of Teams mindset with the objective of aligning your vision, mission, and strategy with the company s overarching vision, mission, and strategy;
  • A natural desire to work with a sense of urgency and a contrarian spirit;
  • A solid grasp of economic, industry and competitive landscapes;
  • The capability to change and generate process improvements for greater effectiveness and efficiency;
  • Strength of character, including the highest levels of honesty, integrity, ethics, professionalism, trust, and loyalty;
  • An approachable, likeable personality;
  • An entrepreneurial mindset with a strong track record of agility and ability to thrive in a dynamic environment;
  • A hands-on employee who can also see the big picture;
  • An employee who leads by example, with the energy and ability to work collaboratively across the entire organization;
  • The agility and flexibility to work in a fast-paced company culture;
  • Confident, while checking ego at the door, and fearless in the face of speaking up to challenge norms or convention;
  • Self-aware with excellent communication skills, both written and oral; and
  • Highly intelligent, intellectually and emotionally, with excellent analytical, strategic, business judgment, and problem-solving skills.

Core Values and Leadership Attributes

The successful candidate will lead by example through the embodiment of, and by embracing, Apache's Core Values and Leadership Attributes:

Core Values:

  • Expect top performance & innovation;
  • Seek relentless improvements in all facets;
  • Invest in our greatest asset, our people;
  • Foster a contrarian spirit;
  • Drive to succeed with a sense of urgency;
  • Safety is not negotiable & will not be compromised;
  • Conduct our business with honesty & integrity;
  • Treat our stakeholders with respect & dignity; and
  • We derive benefit from the earth & take our environmental responsibility seriously.

Leadership Attributes:

  • Responsible irreverence;
  • Focus on team accomplishments over personal gain;
  • Decisive, invested, committed;
  • Safety is not negotiable & will not be comprised;
  • Fire in the belly;
  • Lead by example, be an ambassador for Apache s values;
  • Sees the big picture, translates into action;
  • Sound judgement and emotional maturity;
  • Best answers win;
  • Working managers; and
  • Effective communicators.

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