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Customer Service Technician

Please note that this position follows an initial Union job bidding process
Essential Job Functions
1. Install, repair, support outside plant facilities generally used to provide residential and business services. Support and promote products and services generally purchased and used by residential customers. These products and services may include but are not limited to:
Voice Services
Data Services
Network Services
Transport Services
Video Services
2. Perform other work as business needs demand including but not limited to installation, repair, support, and promotion of products and services generally purchased and used by business customers.
Knowledge, Skills and Abilities (required)
1. Internal applicants must have satisfactory performance in all respects of current position.
2. If applicable, must successfully complete prerequisite training and testing.
3. Must be able to correctly identify all colors of a color-coded cable.
4. Must be able to effectively communicate with the public, co-workers and managers.
5. Must be able to multi-task, work with minimal supervision, follow written and oral instructions, show attention to detail and demonstrate problem-solving skills.
6. Must be available for overtime, after hours call-outs or work during non-scheduled hours.
7. Must be available to work assigned schedules, including Saturdays, Sundays and Holidays.
8. Must be capable of heavy lifting.
9. Must be capable of working with and maintaining assigned tools and equipment.
10. Must be neat in appearance, be able to write legibly, and prepare and maintain neat and accurate records.
11. Must be willing and ready to work in any assigned location and to attend schools for training, which may require over night travel as determined by the Company.
12. Must demonstrate the ability to learn and use a variety of current and future applications, test systems or information systems as they are developed.
13. Must have a minimum of 2 years of related experience/education to include customer service and/or related telephony fields.
14. Must have a working knowledge of telephony outside plant including but not limited to drops, cross-boxes, fiber systems, terminals, etc.
15. Must have a working knowledge of computers and any applicable applications.
16. Must be capable of working aloft and successfully complete all necessary safety training including 'Working Aloft and Ladder Safety'.
17. Must meet weight requirements as defined in Windstream's Safe Load Limits for Equipment and Ladders Policy.
18. Must participate in WINDSTREAM Rewards program, which includes selling and/or referring Company products and services to existing/potential customers.
19. Must reside within a reasonable distance of assigned reporting center.
Minimum Qualifications (required)
Education: High School Diploma or Equivalent
Certification/License: Must maintain a valid driver's license and a safe driving record.
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to?race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.

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